Frequently Asked Questions

Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at Cleanomatics.

General

1. What are the work timings?

We work 7 days a week. Mon-Sun (8 am to 8 pm).

2. Does someone have to visit my house before I can book a service? Are there any inspection charges?

For large projects where a minimum amount of Rs 20,000/- or above is involved, we offer free inspection before the work is conducted.

3. Am I charged with the full quoted amount even if it does not take that long to clean my house?

It depends and is entirely on management discretion.

4. What if I’m not happy with the service?

We will do it again for you provided the job done is in conflict with the work order or job scope explained to you earlier and whether you have raised the flag immediately upon completion of the job during the final inspection.

5. What about damages & theft of personal belongings?

We stand guarantee.

6. How many cities is Cleanomatics operational in?

6 centers currently – Noida & Greater Noida, Ghaziabad, Delhi, Gurgaon, Kolkata, Ernakulam

6. How many cities is Cleanomatics operational in?

6 centers currently – Noida & Greater Noida, Ghaziabad, Delhi, Gurgaon, Kolkata, Ernakulam

7. Are Cleanomatics workers/employees qualified?

Yes, qualified and trained. Each of our team members undergo at least 20 man-hours of training every month to keep them abreast about the latest technology.

8. Why should I opt for Cleanomatics services?

We use only authentic world class German (Bayer) & American (Diversey) chemicals certified by world’s leading laboratories.

For cleaning purposes, we use Taski Series. For Sanitization, we make use of Diversey Virex II 256. For Pest Control, we utilize Bayer for different treatments.

Order Related:

1. How do I book a service?

Placing an order on Cleanomatics Website is very simple. Steps include:

  1. Click the “Book Online” button on top to choose a category.
  2. You can choose the service that you would like. Choose the date, enter the requirement, and click on Book Now.
  3. Make sure you’re logged in, before you proceed to checkout.

Our employee(s) will then arrive at your house/office to fulfill the requirement. Our team might also call you before the visit.

2. Can I get a same-day booking?

Booking can be done for the second/next-half.

3. When am I charged for the service?

You can either pay on our website while booking the appointment or upon delivery of the service.

4. Are there any cancellation charges?

There are no cancellation charges if cancelled 12 hours before the appointment.

5. What are the modes of payment?

We accept cash, payment wallet, UPI, credit cards and e-banking.

Deep-Cleaning for Homes & Offices

1. What’s included in a standard cleaning?

For a standard cleaning service, we conduct a manual cleaning procedure using chemicals.

2. What’s included in a deep cleaning?

For a deep cleaning service, we use several machines such as:

  1. Single Disk Machine – A versatile, multi-purpose machine to clean, brush, scrub, polish all flooring
  2. Wet and Dry Vacuum Cleaner for dry and wet waste
  3. Steam Cleaner – An eco-friendly machine that requires no chemicals, it simply runs on steam and is used to clean mirrors & other glassware.

There are several variations in this procedure:

  1. Standard Service – Dry-vacuum sofa, carpet & curtains & Wipe off the furniture
  2. Premium Service – Includes shampooing of sofa & carpet, and Wet & Dry vacuuming. (Additional charges apply*)

3. What is the duration of a Deep Cleaning service?

If the flat (2/3/4 BHK) is vacant, it takes upto 5-6 hours.

However, if the flat is dirty, furnished or occupied, it would take upto 2 days.

The site would be surveyed via pictures to provide an exact duration of the cleaning service.

4. How often should I get Deep Cleaning done for my home/office?

Homes & Offices – Quarterly

However, we suggest getting Bathroom Deep Cleaning done monthly.

5. How many cleaners do you send?

Depends on the condition of the flat. Typical – 3-4, 5-6 if big (with supervisor)

6. Do you also clean fans and balcony?

Yes, we also clean exhaust fans & grills of the balcony.

However, we suggest getting Bathroom Deep Cleaning done monthly.

7. How long does it take for a carpet/sofa/mattress to dry?

Carpet – Takes upto 1 day to dry (under ac/sun)

Sofa – Takes 2-3 hours to dry

Mattress – Takes upto 1 day to dry

8. Why is cleaning of leather sofa more expensive than jute/cotton sofa?

For leather sofas, we use a polishing agent R4 after cleaning, which is why it’s slightly more expensive than cleaning of regular jute/cotton sofa.

There is no fragrance in the chemicals that we use. Hence, we do not guarantee for the smell to be gone.

Pest Control

1. How is cockroach & ants control treatment done?

There are 2 procedures:

  1. Spray Method – Cockroaches are killed instantly. This procedure has a guarantee of 2-3 months.
  2. Special Treatment – Gel coating is applied to various areas. This procedure has a warranty of 1 year. If cockroaches are seen during this warranty period, it will be rectified by our team free of charge.

2. How is bed-bugs treatment done?

We use German Bayer Chemical for the treatment of bed bugs. The mattresses are removed before spraying chemicals to each and every corner. The bed needs to be kept vacant for a day before use.

3. How is mosquito treatment done?

As such, there is no guarantee of mosquito treatments. However, we do use Loc Diesel Fogger (machine) to repel mosquitos. It runs on thermal energy and is of no threat to humans. This procedure will be done in open areas and can effectively last for a day.

4. How is anti-termite treatment done?

For the anti-termite treatment, we use a special German-based Bayer chemical – Premise SC.

Deep-Rooted Solution. Process:

  1. 6mm hole in the ground within a gap of 1ft for the drill to pass in
  2. Chemical is injected in the hole to clean the termite from the foundation. The hole openings are then secured with a white plastic (putty), so as to not compromise the effectiveness.
  3. If treated diligently, it can deliver a termite-free ground of upto 4-5 years.

Warranty – 2 years

5. What precautions need to be taken after the pest control treatment?

No precautions as such.

Laundry/Dry Cleaning

1. Will our garments be safe while dry-cleaning?

All our procedures are extremely safe. As a word of caution, we suggest booking our premium dry cleaning services for delicate garments.

2. How long does it take to clean my laundry?

Cleanomatics Laundry Service requires 2 Business days. The day that you drop of your laundry is Day 0. Our working days are Monday to Sunday, 365 days an year.
Example 1: Dropped off laundry on Monday
Your laundry will be ready for collection on Thursday, after 5pm.
Example 2: Dropped off laundry on Thursday
Your laundry will be ready for collection on Monday after 5 Pm but please note no deliveries on Sunday’s.

3. Why do you take extra charges for express delivery?

Express delivery has to be charged extra because the pick n drop from the plant is done specially for that particular bill which adds extra cost to the cycle.

4. What is eco-friendly garment care?

Cleanomatics initiates garment cleaning in automatic machine using perc.* Perchloroethylene when used in an automatic machine gets recycled & the residue of it is evaporated into the environment the least minimal thus makes the process environment friendly. Furthermore, we undertake wet cleaning which is highly effective for majority of “dry clean only” garments safely, including most tailored woolen’s, silk, and rayon. Using biodegradable cleaning agents where the computer-controlled dryers and stretching machines ensure that the fabric retains its natural size and shape. Therefore the combinations of these two processes cleans the garment in the most eco-friendly manner.

Painting

1. Do your rates include cost of materials also?

Our rates include cost of both material and labour.

2. What is the safety & cleanliness process during the service?

Before painting, we will ensure waterproofing i.e. the entire house will be covered with a plastic sheath. Our team will also make sure to clean the area post the job.

3. Is it safe for me to allow your Painting team in my home?

Our team will come with proper safety measures (sanitizers, gloves, masks, etc). Our safety procedures are such that the employees need to get themselves tested 48 hours before the appointment. Along with that, all of them undergo pre-screening procedure on the Aarogya Setu App.

Tutorials

How To Book A Service On Cleanomatics ?